If you need advice or you have a question about prescriptions, services or your general health then please get in touch by Phone , WhatsApp, or Email . Video consultations are also available via WhatsApp, Zoom, Facetime or Microsoft Teams.
If we’re unable to answer your call, leave a message or email us and we will respond as soon as possible.*
* If you would prefer us to call you at a specific time, then we suggest you send us a message via WhatsApp or email briefly explaining your query and when you would prefer us to call you.
If we’re unable to answer your call, leave a message or email us and we will respond as soon as possible.*
* If you would prefer us to call you at a specific time, then we suggest you send us a message via WhatsApp or email briefly explaining your query and when you would prefer us to call you.
01928 620112 / 07483 951473
info@frodshampharmacy.co.uk
Frodsham Pharmacy.
59-61 Kingsley Road
Frodsham, Cheshire
WA6 6SJ
info@frodshampharmacy.co.uk
Frodsham Pharmacy.
59-61 Kingsley Road
Frodsham, Cheshire
WA6 6SJ
Frodsham Pharmacy Complaints Procedure
At Frodsham Pharmacy, we always aim to go that extra mile to deliver personalised services in a friendly and compassionate way. Whilst we always try our best, we realise that we don’t always get things right. We want to know about your experience with us, and we welcome your feedback and suggestions on how we can do better. We’ll try to provide an explanation for any concern that you may have and use your feedback constructively to improve our service.
We’ll always try and meet your immediate health needs and take any necessary urgent action necessary before proceeding to try and resolve your complaint. This may mean contacting other healthcare professionals like your GP.
We treat all complaints with dignity, respect and confidentiality. We’ll only discuss confidential information to the extent that is necessary in order to resolve your complaint and ensure that if we need to discuss this with a third party, that they are authorised to speak on your behalf. In some cases, we may need to ask for written consent or permission.
We’ll always try and meet your immediate health needs and take any necessary urgent action necessary before proceeding to try and resolve your complaint. This may mean contacting other healthcare professionals like your GP.
We treat all complaints with dignity, respect and confidentiality. We’ll only discuss confidential information to the extent that is necessary in order to resolve your complaint and ensure that if we need to discuss this with a third party, that they are authorised to speak on your behalf. In some cases, we may need to ask for written consent or permission.
Our commitment to you
We will ensure:- All complaints are dealt with efficiently and are properly investigated
- You are treated with respect and courtesy
- You receive a timely and appropriate response
- You are told of the actions that we are going to take, if necessary, as part of the outcome of your complaint.
If you have a complaint or any feedback to share with us, please contact us
- In writing: The Manager, Frodsham Pharmacy, 59 Kingsley Rd, Frodsham, WA6 6SJ
- By telephone: 01928 620112 (opening hours 8:30am-6pm)
- Emailing: info@frodshampharmacy.co.uk
Your feedback is very important to us so please let us know your thoughts.
Dispensary Manager – Angela Booth
Responsible Person – Christian Logue, Business Owner
